Question: I started the training in 2D but I cannot look around when I move the phone, what should I do?

You can look around by swiping your finger on the screen. 

Question: I started the training in VR but the screen seems to be stuck, what should I do?

It could be that your phone is not VR compatible. What you can do is go back to the menu by pressing the back button in the top left corner. After that go to the “Mode Settings” and select the “2D” Mode to play the training. 

Question: I cannot clearly read the text when playing on my Phone in VR mode and or the whole video seems blurry to me, what should I do?

VR glasses in combination with a smartphone might not always be one-on-one compatible. There is a way to optimize the match by using the instructions on the following website: . You can use the following website to try different cardboard settings:

Another factor that can play a role is your own inter-pupillary distance (how far your eyes are apart). For more information about that you can read this article:

If your IPD is not suitable for the current VR glasses you have, the only fix is to get a VR headset that is suitable for your IPD. 

Last lastly your eyesight can also influence how clear the whole experience is. You can be nearsighted, farsighted or presbyopic. Al these different sights can influence how you perceive virtual reality. We recommend when you are nearsighted to keep your glasses on.
Was this article helpful?
Thank you!