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Question: I am trying to login but my password is not working, what should I do?

When your password is not working it is possible to reset your password by selecting the “Forgot password?” link in the top right corner. If you enter your email address you will receive a new temporary password in your email. You can use this temporary password to set a new password.

Question: I am trying to reset my password but I do not receive the reset password email, what should I do?

First of all check if the email did not end-up in your spam folder. If you cannot find the email it could be that you are not (anymore) in the system. Contact your supervisor / system administrator to check if you have an active account.

Question: I started the training in 2D but I cannot look around when I move the phone, what should I do?

You can look around by swiping your finger on the screen. 

Question: I started the training in VR but the screen seems to be stuck, what should I do?

It could be that your phone is not VR compatible. What you can do is go back to the menu by pressing the back button in the top left corner. After that go to the “Mode Settings” and select the “2D” Mode to play the training. 

Question: I cannot clearly read the text when playing on my Phone in VR mode and or the whole video seems blurry to me, what should I do?

VR glasses in combination with a smartphone might not always be one-on-one compatible. There is a way to optimize the match by using the instructions on the following website: https://support.google.com/cardboard/answer/6295046 . You can use the following website to try different cardboard settings: https://www.hypergridbusiness.com/faq/vr-headset-qr-codes/

Another factor that can play a role is your own interpupillary distance (how far your eyes are apart). For more information about that you can read this article: https://medium.com/@viarbox/getting-rid-of-double-vision-on-google-cardboard-6fa9b22da720

If your IPD is not suitable for the current VR glasses you have, the only fix is to get a VR headset that is suitable for your IPD. 

Last lastly your eyesight can also influence how clear the whole experience is. You can be nearsighted, farsighted or presbyopic. Al these different sights can influence how you perceive virtual reality. We recommend when you are nearsighted to keep your glasses on. 

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